Code of Ethics Yinflow.Life

This document aims to provide transparency regarding procedures, links, services, partnerships, financial relationships and everything that involves the Yinflow.Life brand.

A Yinflow.Life is a telehealth platform that connects humanized professionals to patients who require treatment for symptoms of anxiety, burnout, chronic stress, chronic pain, and insomnia.

We operate on a multidisciplinary model, establishing partnerships with doctors and independent therapists who use our platform to coordinate the care of these patients.

Our role is to carry out careful curation to ensure that our patients have access to professionals committed to humanizing care, updated with the latest scientific evidence and able to offer comprehensive treatments, including the use of cannabis-based medications, an approach that is highly valued in the current scenario.

In addition, to facilitate access to and implementation of prescribed treatments, Yinflow.Life offers post-consultation support, makes it possible to schedule psychotherapies online and provides professionals with a set of highly scientifically rigorous tools. These features are designed to maximize the satisfaction and positive outcomes of our patients.

Read our guidelines

1. About partner doctors, psychologists, occupational therapists, and specialists

The health professional who chooses to become a partner of the Yinflow.Life brand must:

1.1 Possess and present the necessary qualifications and qualification to practice their respective professions, as required by laws and regulations in the area, such as diplomas, registration with boards, and certifications specific to medical, psychological, or occupational therapeutic specialties.

1.2 Have relevant experience, knowledge, and/or expertise in the area of mental health and well-being, especially in the treatment of conditions such as anxiety, burnout syndrome, chronic stress, chronic pain, ADHD symptoms, sleep disorders, and depression. The criteria will be evaluated through professional history, academic background, and participation in continuing education programs.

1.3 Commit to constantly updating your knowledge and skills by regularly participating in continuing education courses, conferences, and workshops relevant to your clinical practice.

1.4 Respect and follow professional codes of ethics, such as having high ethical and moral standards in your clinical practice. This includes respect for patient autonomy, personal data, confidentiality, honesty, integrity, and impartiality in clinical decision-making. Treat the patient with respect, dignity and humanity, valuing active listening and empathy above all else. 
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1.5 Be open and honest with patients about all available treatment options and practice the shared decision with patients, including them in treatment decisions and openly discussing options, including benefits, risks, and alternatives.

1.6 Ensure that all clinical decisions, especially those related to the prescription of medications, in the case of professionals qualified to prescribe or to the choice of treatments, are based on solid scientific evidence and in the best interest of the patient.

1.7 Commit to providing in a clear, objective and easy to understand by laypeople, all relevant information about the medications or products you are prescribing. If doctors choose to prescribe cannabis-based products, they must be well informed about the various options for cannabis-derived products available on the market, including different brands, formulations, and concentrations of active compounds. The prescription of cannabis-based products should not be influenced by any financial or commercial ties with manufacturers or distributors of those products, for this reason, whenever possible and appropriate, you must indicate more than one brand in your prescription, in order to reinforce your impartiality.

The Yinflow.Life brand is committed to:

1.8 Carry out a careful evaluation of partners' professional references, as well as review previous evaluations from patients or co-workers to ensure the quality and reliability of the professionals selected.

1.9 Encourage regular training of doctors, psychologists, occupational therapists and interested parties on what constitutes a conflict of interest and how to avoid it, through the appointment of congresses, lectures and courses.

1.10 Prioritize partnerships with health professionals who are open and committed to following all of the above guidelines.

1.11 Reinforce standards of good practices and conduct of professionals who serve on behalf of Yinflow.Life.

2. About conflicts of interest

2.1 Yinflow.Life does not have or agree to any financial incentives that could lead to conflicts of interest. This includes:

2.1.1 Financial compensation for prescriptions or bonuses based on the choice of certain medications or treatments. This practice is expressly illegal and prohibited. 

2.1.2 Receive commissions, bonuses, or gifts from pharmaceutical companies or health product manufacturers in exchange for a preference for certain products.

2.2 The Yinflow.Life brand is also committed to avoiding links with health professionals who:

2.2.1 They hold significant shareholding in healthcare companies, especially those whose products or services they prescribe or recommend to patients. 

2.2.2 They accept gifts, gifts, or other forms of gratification offered by pharmaceutical companies, health device manufacturers, or other suppliers in the healthcare industry. These gestures can be interpreted as attempts to influence the clinical decisions of professionals and to compromise their independence. 

2.2.3 They don't carefully evaluate potential conflicts of interest before engaging in research or clinical studies funded by the health industries.

2.3 The professional, collaborator, or partner who violates any of the above policies will undergo an internal evaluation to review evidence that indicates the violations. If identified, you will no longer be associated with or provide services for the Yinflow.Life brand.
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3. About Yinflow.Life online therapies

3.1 The brand also offers the online therapy service, with the objective of simplifying patients' access to treatments, in accordance with the guidelines of this code of ethics.

3.2 The services are conducted by psychologists and occupational therapists who are duly qualified in their fields.

3.3 Professionals are instructed to provide all relevant information about the tools used to record the insights that will be shared with the patient, ensuring the patient's privacy and consent.
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4. About Yinflow.Life post-consultation support

4.1 Yinflow.Life customers will receive support to find the treatments prescribed by the doctor, if they want.

4.2 If the doctor prescribes products derived from cannabis, for example, Yinflow.Life will refer the patient to specialized internal or partner care, in order to provide the necessary support to obtain the indicated treatment.

FREQUENTLY ASKED QUESTIONS

Ask all your questions

Júnia Cordeiro

Clinical Board - CREFITO 3/1048-TO

What is Yinflow.Life?

We are not a digital clinic. We are a platform that connects you to health professionals and humanized treatments.

Our commitment is to facilitate your complete treatment - from symptom to cause - for conditions such as Anxiety, Burnout, Stress and Chronic Pain; Symptoms of ADHD or Insomnia. On our platform, it is possible to schedule humanized appointments, carry out therapy sessions, and get help purchasing medications prescribed by your doctor.
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Read our code of ethics here. Learn more about our history too, by clicking here.

Is it for me?

Yinflow.Life treatments are for everyone who needs help coping with the burden of modern, pain-free and more mental health. Especially for people who suffer from Anxiety, Burnout, Stress and Chronic Pain; Symptoms of ADHD or Insomnia.

At the start of your treatment, the doctor will listen to your story, understand your needs, and develop a personalized treatment that aligns with your pace of life.

Are cannabidiol-based products reliable? Do you have scientific evidence?

Yes. Cannabidiol-based treatments have high-level scientific evidence according to the standard AMSTAR 2* Click here to consult this information. Make an appointment with your doctor to get the best treatment indication according to your condition or symptoms. If you have any questions, please contact our host team by clicking here.

*The AMSTAR 2 standard is an assessment tool for systematic reviews in the health area. It filters out low-quality studies and questions the methodological basis of the studies rigorously. High scores indicate methodological quality.

How does the process work?

To start your treatment today:

1. Schedule your appointment by clicking the “Start Treatment” button
‍2. Explain your symptoms to the doctor during the appointment
3. Get the prescription with the most suitable treatments for your case
4. Count on clinical monitoring throughout your treatment

Consult our code of ethics here.

Note: If cannabidiol-based products are present in your prescription, it will be mandatory to issue an authorization from ANVISA - a simple process that only takes a few minutes. To make it easier, we have sent all the necessary instructions. Count on our reception team to help with whatever you need.

Click here to talk to our care team and answer all your questions.

What are the rules for canceling, rescheduling, refunding, or delaying medical appointments and therapies?

For questions about canceling, rescheduling, reimbursing, or delaying medical appointments and therapies, visit: Cancellation and Refund Policies

Is it mandatory to consult before buying cannabis products?

Yes. It is essential to go through a consultation before buying cannabis derivatives or any other type of product or medication. As with any process aimed at the care and treatment of your physical health, in mental health the process is the same.

In addition, the importation of cannabidiol-based products into Brazil can only be carried out with a prescription.

For these two reasons, it is mandatory to have your medical prescription in hand before starting any treatment.

For better information, talk to your doctor or talk to our reception team here.

The importation of cannabidiol-based products by individuals is based on RDC 660/2022.

What is “clinical follow-up” and how does it work?

Like any treatment, progressive follow-up is essential to understand how you are responding to treatment.

For this reason, after the consultation you will have direct access to your doctor's WhatsApp, in order to clarify all your doubts.  We also send important reminders about appointments, sessions, and reviews so you can keep your treatment up to date.  

OBS: Return queries are not included in the initial consultation amount.

How does the reimbursable insurance consultation work?

Specialists issue receipts that can be used in the reimbursement process with your healthcare provider. When carrying out your medical session or appointment, be sure to request your receipt.

If you need assistance, contact your operator or talk to our cateam.

Does Yinflow.Life also have therapy sessions?

Yes. We recommend that you go beyond the symptoms by also treating the possible causes of your condition with a therapist.

Yinflow.Life has online therapies. Click here to learn more.

Didn't find what you were looking for?

Contact our host team via WhatsApp or E-mail:

falecom@yinflow.life

Terms of Use

1. INTRODUCTION

These terms of use describe the rules of use that apply to USERS, who access and use the functionalities and services of the Yinflow.Life website (available at https://yinflow.life), owned by YINFLOW LTDA, a legal entity governed by Private Law, registered with the CNPJ under number 42,516,954/0001-00, established at Avenida Brigadeiro Faria Lima, No. 2369, Conj. 1102 - Neighborhood: Jardim Paulistano, São Paulo/SP - CEP 01452922, and other affiliated, partner and affiliated institutions, which are also undertake to adhere to these terms of use and to Privacy Policy by YINFLOW LTDA.

This Terms of Use is in line with our Privacy Policy, prepared in accordance with Federal Law No. 12,965 of April 23, 2014 (Civil Framework of the Internet) and Federal Law No. 13,709, of August 14, 2018 (Personal Data Protection Act).

2. Conditions for Using and Accessing Our Services

2.1. To use and access our services, you must necessarily:

be over 18 years of age, or be duly represented and/or assisted and have the power to comply with the obligations set out here;
accept our Privacy Policy;
be aware that your data will be trafficked, with due caution, between various platforms and servers; and
accept these Terms of Use.

2.2. That said, by accessing this site, we consider that you are a capable agent and are acting in full good faith, committing yourself to using the site in accordance with the terms of use described here. Do not continue to use Yinflow.Life services if you disagree with the terms and conditions of this agreement.

2.3. The use of the site is conditioned on the acceptance of all the conditions set out here. By joining the use of the Yinflow.Life website, the user:

You consent to the processing of personal data in accordance with these terms and ours Privacy Policy;
Confirm the veracity of the information provided in the registration when doing so; and
Authorizes the receipt of system messages regarding technical interruptions, updates to the Terms of Use, new features, marketing information, requests for evaluations, confirmation of appointments, and other similar communications.

2.4. To use the services, the user must meet the following technical conditions:

Have Internet access; and
Use one of the following updated browsers: Firefox, Chrome, Safari, Internet Explorer, or Opera.

2.5. Users undertake to use the content and services offered by Yinflow.Life in a legal and ethical manner, abstaining from:

Disseminate content that is illegal, violent, pornographic, racist, offensive, or that incites crimes.
Introduce viruses or perform actions that may compromise the integrity of electronic systems.
Access the email accounts of other users or restricted areas of Yinflow.Life systems or third parties.
Violate intellectual property rights or confidentiality of information.
Reproduce, copy, distribute, or modify content without proper authorization.
Collect data for unauthorized advertising purposes.

3. Preliminary Clarifications

To facilitate your experience and provide excellent care, this platform's fundamental mission is to connect patients and health professionals through this proprietary platform (Yinflow.Life), in which we use an integration of virtual technologies for scheduling, health data management and remote service via digital video and/or face-to-face technology according to the opportunity and convenience of doctors, health professionals and patients.

4. If You Are a Patient (Non-Health Professional User Using Our Platform)

4.1. If you are a patient, or a user of our platform seeking information from a health professional to schedule medical appointments and therapy sessions, we inform you that the purposes of treatment and use of your data are specified in our Privacy Policy.

4.2. When you schedule a medical appointment or consultation session on our platform, your personal data is processed and shared as specified in our Privacy Policy.

4.3. When using our platform, you will be subject to the terms specified in our Privacy Policy during scheduling and participation in appointments. When using direct communication channels with health professionals, such as e-mail, WhatsApp and their phone/cell phone, the privacy of these data will be based on the health professional's privacy policy.

5. User Comments and Testimonials

5.1. You may have the right to post comments and testimonials about your experiences as a user of the services on our site and you have all the licenses and consents to do so. However, please be aware that you are responsible for such comments. Please be aware that your comments must not invade any intellectual property, including the moral rights, copyrights, patents, or trademarks of third parties.

5.2. Your comments must not contain defamatory, libelous, offensive, indecent, or otherwise unlawful material, or that invades privacy.

5.3. Your comments will not be used to solicit or promote business, or to present commercial activities or illegal activities.

5.4. You, by means of this consent, grant Yinflow.Life a non-exclusive license to use, reproduce, moderate, and authorize others to use, reproduce, and moderate any of your comments in any form, format, or media.

6. Exclusion of Warranties and Liability

6.1. The content of the site is merely informational and does not guarantee the completeness, veracity, or usefulness of the information for a specific purpose.

6.2. Yinflow.Life is not responsible for:

Impossibility of accessing the site or lack of accuracy of the contents.
Presence of viruses or other elements in the content.
As a result of illegal actions or a breach of terms of this document.

6.3. Links on our site are informational only, and Yinflow.Life is not responsible for the operation or accessibility of linked sites.

6.4. The safe and correct use of the site is the sole responsibility of the user, including the maintenance of their access devices and the security of their credentials.

7. Data Protection

The provision of personal data and images of users is necessary for the operation of the platform's services. Yinflow.Life protects this information and ensures that users can correct, edit, and supplement their data.

For more details, see Privacy Policy.

8. Procedure in the Case of Illegal Activities

If any user or third party identifies illegal activities or inappropriate use of content on the web pages linked to the site, they must inform Yinflow.Life, detailing the alleged violations.

9. LINKS

Yinflow.life has not reviewed all of the sites linked to its site and is not responsible for the content of any linked site. The inclusion of any link does not imply endorsement by Yinflow.life of the site. Use of any linked site is at the user's own risk.

10. MODIFICATIONS

Yinflow.Life may revise these site terms of service at any time without notice. By using this site, you agree to be bound by the current version of these terms of service.

11. DISCLAIMER

8.1 The materials on the website of Yinflow.Life about its services and partners are provided 'as is'. Yinflow.life makes no warranties, express or implied, and hereby disclaims and negates all other warranties, including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

8.2 In addition, the Yinflow.life does not guarantee or make any representation regarding the accuracy, probable results, or reliability of the use of the services displayed on its site, whether its own or those of third parties, or otherwise linked to this site.

12. APPLICABLE LAW

These Terms of Use will be governed by current Brazilian law, and communications will take place in Portuguese.

13. BRACKET

In case of problems or difficulties while using the site, the user must contact Yinflow.Life support via email suporte@yinflow.life.

Privacy Policy

1. INTRODUCTION

This Privacy Policy describes how YINFLOW LTDA, a legal entity governed by Private Law, registered with the CNPJ under number 42.516.954/0001-00, established at Avenida Brigadeiro Faria Lima, No. 2369, Conj. 1102 - Neighborhood: Jardim Paulistano, São Paulo/SP - CEP 01452922, collects, uses and protects the personal data of USERS who access and use the features and services of the Yinflow.Life website (available at https://yinflow.life). This policy complies with Federal Law No. 12,965 of April 23, 2014 (Internet Civil Framework) and Federal Law No. 13,709, of August 14, 2018 (Personal Data Protection Act).

2. DATA COLLECTION AND USE

2.1. We obtain your personal data through your registration carried out at the time of your registration or use of our services. When you register on our platform or app, we ask you to provide basic data, including your name, email address.

2.2. You can also add information that includes, but is not limited to:

Demographic Data

Name
Last Name
Marital status
Birthdate
CPF

Address Data

Townships
Townships
Address
Number
District
State

Health Data

SOAP Form: Subjective, Objective, Assessment, Action Plan
Outcome of the episode
Prescriptions
- a. Name
- b. Dosage
- c. Continued use
Referrals
- Description
- Specialty
- Reference Information
Exam requests
- Description of the request
- Remark
- Procedure
  - a. Name
  - b. Group
  - c. Subgroup
  - d. Observation
Docs
- Recipe
- Exams
- Proof of residence
- Identity documents (RG, CPF, CNH)
- Attestation
- Boards Miro

2.3. The use of our services can take place through our website or mobile application. Our services allow: scheduling an appointment with specialists, evaluating your experience, verifying the history of your visits, and managing your user account. From your user account on the mobile app, you can manage push notifications and other system notifications.

2.4. The data will be stored on our platform and transferred to the health professional and/or the clinic that employs the specialist. Once your personal data is transferred to the health professional or establishment, the latter becomes, in accordance with the legislation, a data controller who will process your personal data for their own purposes.

3. Data Sharing

3.1. We may share your personal data with other companies that operate data for Yinflow.Life under contractually established privacy protection clauses, solely for the purpose of providing services to you. However, we don't share or sell your SMS opt-in option or your phone number for SMS purposes.

3.2. Examples of data operator categories include:

Cloud hosting and server maintenance providers
Communication tools
Customer support tools
External advisors, auditors, or advisors
Health insurance companies and operators, payment service providers, banks, credit reference and fraud prevention agencies, and insurance companies
IT companies that provide us with software and similar services
Companies that authorize appointments and procedures through health plan operators
Companies that allow the issuance of revenues, electronic prescriptions, and invoices

3.3. We may share data in order to meet legal requirements, to enforce our policies, to contact judicial or regulatory authorities, when required by applicable law, and to protect our rights and property.

3.4. We may also share your personal information with other business entities if we plan to merge, receive investments, or be acquired by a business entity.

4. Anonymized Data

4.1. Sensitive data, in particular, the health data that you provide to us will be anonymized. Anonymization is a data processing technique that removes or modifies data that can identify a person, resulting in anonymized information that cannot be associated with a specific individual.

4.2. By analyzing anonymized data, we can create safe and useful products and features for you, based on a better understanding of the needs and preferences of our users. We may also share anonymized data with others, without compromising the privacy of our customers.

4.3. Some of our providers (data operators) are based outside Brazil, however, in order to transfer your personal data to third countries, we always guarantee that these transfers meet the security requirements of the Personal Data Protection (LGPD), Law No. 13,709, of 14/08/2018.

5. Personal Data Processing Time

5.1. At any time, if you have any questions about your personal data, you can contact us through our communication channels. You have the right to request the deletion of the submitted data at any time, by e-mail: dpo@yinflow.life or by mail to our address.

5.2. We will only keep the information we collect about you for as long as necessary for the purposes set out above or as necessary to comply with any legal obligations to which we are subject.

5.3. The period for which we will have information about you will vary depending on the type of information and the purposes for which we use it. In general, we will keep our records for up to 5 years after you end your relationship with us in order to comply with our legal obligations. For more details, see the following table:

Purpose of processing	Retention period
Providing you with our services	We will process your personal data until you have a user account or an active service contract. If you delete your user account or service contract is terminated, we will process your personal data for an additional period of 5 years from the date of deletion.
Patient data: Book a visit or organize a medical exam	We will process your personal data until you have a user account. If you delete your user account, we will process your personal data for an additional period of 5 years.
Technical information and statistics	We will process your personal data until you have a user account. If you delete your user account, we will process your personal data for an additional period of 5 years.
Marketing	We will process your personal data until you withdraw your consent for marketing purposes, included in this Privacy Policy or object to the processing of your personal data. To withdraw your consent, please contact dpo@yinflow.life.
Complaints	We will process your personal data for 5 years after you have submitted a complaint.
Health data storage functionality for sharing with health professionals	The health data included in your health profile will be deleted after the account is deactivated or if you revoke your consent. The rest of the data will be kept for 5 years after you delete the Health Profile or your account.
Medical records	The length of time a medical record is kept in Brazil for 20 years, in accordance with Law 13,787/18, which regulates the digitization and use of computerized systems for keeping, storing, and handling patient records.
What is done with my data after 20 years?	According to Law No. 13,787, dated December 27, 2018: “Article 6 After a minimum period of 20 (twenty) years has elapsed from the last record, paper and digitized medical records may be deleted. § 1 Differentiated deadlines for keeping a patient record, on paper or digitized, may be fixed by regulation, according to the potential for use in studies and research in the areas of health, human and social sciences, as well as for legal and evidentiary purposes. § 2 Alternatively to elimination, the medical record may be returned To the patient . § 3 The deletion process must protect the patient's privacy and the confidentiality and confidentiality of the information. § 4 The final destination of all medical records and their disposal will be recorded in the form of a regulation. § 5 The provisions of this article apply to all patient records, regardless of their form of storage, including those microfilmed and those archived electronically on an optical medium, as well as those consisting of documents originally generated and maintained electronically.”

6. Cookie Policy

6.1. Cookies are small files downloaded to your computer or other device that you use to navigate our site. Most sites use cookies. A cookie typically includes the following information: the name of the site from which it came; how long the cookie will remain on your computer or device; and a value (generally a randomly generated unique number). Some cookies may include additional data, in particular related to your time zone or language used for navigation.

6.2. This topic describes what information we collect, how we use it, and why we sometimes need to store cookies. We will also share how you can prevent these cookies from being stored, however, this may degrade or make certain elements of the site's functionality dysfunctional.

6.3. Some cookies are always on when you visit us and you cannot turn them off unless you change your browser settings. We call these necessary cookies. We use them to ensure that our digital services work properly and allow the use of functionalities, such as user login, account management, and persistence of data and system states.

6.4. We also use functional cookies to make your experience more user-friendly, in particular to remember and store your information on our sites and to personalize the content of our services.

6.5. We also use performance cookies to observe how our services are used and obtain usage statistics.

6.6. We also use third-party cookies. These cookies may track how you use different sites, including ours. For example, you may obtain cookies from a social media company when you register on our site using a social media plugin for authentication or when you simply visit a site containing generators of these cookies. If you wish, you can disable these marketing cookies, as set out on our site. If you wish, you can disable these cookies, also having access to our Yinflow.Life Data Protection Officer available at the e-mail address: dpo@yinflow.life.

7. How We Use Cookies

7.1. We use cookies for a variety of reasons detailed below. To make the most of our site, we recommend that you configure your device to accept all cookies. However, using your device settings, you can disable or limit certain types of cookies. We use cookies to:

Provide you with a better experience: cookies are used to improve your online experience. They can help in different ways, including: ensuring that our sites load faster, keeping you connected, even on different devices, making logins faster and more accessible, remembering your details, remembering the way you used our service previously, allowing you to schedule an appointment or session with a healthcare professional more quickly and accessible, or making sure that our pages are optimized for your browser or device.
Adjust our services to your preferences: cookies can help us present you with content that better meets your interests and preferences. Cookies also help us to personalize our site for you.
Improve security: we use some cookies to ensure the security of our platform.
Improve our sites: we use cookies to improve our services and predict the way in which users use our sites to make them better for our users.
Marketing: we use some cookies to inform advertising algorithms for our services and other platforms. We use these cookies in cooperation with our marketing partners (Google and Meta).

7.2. We use Third-Party Cookies to pursue our legitimate interests and make our sites better for our users. Below we detail more about this sharing.

We use Google Analytics - We use Google Analytics. Google Analytics is widely used by sites around the world. This tool helps us understand, predict, and adjust our sites for our users and helps us manage our databases and improve our SEO (Search Engine Optimization).
Other advertising and data analysis platforms, connected to Google Analytics through the Google Tag Manager tool. The processing of cookies by these tools has the sole purpose of helping us to know if the content that we provide through our communication channels is interesting to you and also to be able to personalize the content of our communication.
We also use third-party cookies to measure the use of our site. In particular, these cookies may record how much time you spend on our site and how you navigate.
We also use third-party cookies to test our new features and products. These cookies help us ensure that you receive a consistent experience of our services.
We also use social media authentication buttons and/or third-party site accounts. For these features to work properly, it is necessary to write and read cookies.
We use technical solutions provided by Meta, Google and others to better adapt our services and offer a better user experience on our site and better performance of our communications on those platforms.

7.3. Depending on the type of cookie, some of them are stored for a short period, while others are stored for longer periods.

Cookie	Expiration Date
Under construction	Under construction

7.4. We use session cookies - these cookies authenticate your browser to our systems, and if you're using a shared computer or cell phone, we recommend that you delete the cookies from your browser at the end of your session.

7.5. We use persistent cookies - these cookies remain stored even if your browser is closed or your device is turned off, and are active for a time defined in the cookie. We use persistent cookies when we need to know who you are for more than one browsing session. For example, we use it to remember your preferences for the next time you visit or if you scheduled an appointment.

7.6. You can prevent the setting of cookies by adjusting your browser settings. You can find instructions on how to do this in the table below. Please be aware that disabling cookies will affect the functionality of this and many other sites you visit. Disabling cookies will generally also result in the deactivation of certain functionalities and features of our services. Therefore, it is recommended that you do not disable cookies so as not to impair functionality. If you wish to do so, you can manage them as follows:

Navigator	Link to Settings	How you can manage cookies
Google Chrome	https://support.google.com/accounts/answer/32050?hl=pt-BR	You must click on three dots that are at the top of the right side and open “settings”. On the setup site, click on “security and privacy” to manage cookies.
Safari	https://support.apple.com/pt-br/105082	You must go to the “preferences” settings page and click on “security”. In the “security” section, you can manage your cookies.
Microsoft Edge	https://support.microsoft.com/pt-br/windows/gerenciar-cookies-no-microsoft-edge-exibir-permitir-bloquear-excluir-e-usar-168dab11-0753-043d-7c16-ede5947fc64d	You must click on three dots that are at the top of the right side and open “settings”. On the setup site, click on “privacy, search, and services” to manage cookies.
Mozilla Firefox	https://support.mozilla.org/pt-BR/kb/limpe-cookies-e-dados-de-sites-no-firefox	You must click on three bars that are at the top of the right side and open “options”. On the options site, click on “security and privacy” to manage cookies.

8. How to Get a Copy of My Data

8.1. To obtain a copy of any of your personal data (s) in our databases, please contact dpo@yinflow.life from an email that you have already used on our sites.

9. How to Delete My Data

9.1. Here, you can better understand how to exercise your rights under the General Personal Data Protection Act (LGPD) and the condition for the portability of patient records.

9.2. The user may have access to their data and request their rectification by means of a formal request made from the email associated with the data in question to the email address dpo@yinflow.life.

9.3. Through the YINFLOW service channel, the USER may also request: (i) the limitation of the use of their personal data; (ii) express their opposition to the use of their personal data; or (iii) request the elimination of their personal data collected by YINFLOW, provided that any contractual relationship between the USER and YINFLOW has ended, that there is no purpose of use that would legitimate the treatment and that the minimum legal period related to the retention of the data has elapsed.

9.4. In view of the role of Operator that Yinflow.Life plays in relation to patient data, the portability of medical record data must be requested by the patient himself from the health professional who treats him or the clinic where he performs health treatment, responsible for storing the data from the medical records.

9.5. Yinflow.Life processes personal data in accordance with the best information security practices and, in particular, stores them in the Amazon Web Services cloud, which applies the most advanced information security techniques available on the market, and is certified in compliance with all security requirements determined by ISO 27018, the code of international best practices for the protection of personal data in the cloud and others. The full list of certificates and protocols adhered to by Amazon Web Services is available at: AWS Compliance.

9.6. Yinflow.Life itself also applies technical and administrative measures to protect personal data from unauthorized access and from accidental or illegal situations of destruction, loss, alteration, communication or dissemination, taking into account the structure, scale and volume of its operations, as well as the sensitivity of the data processed and the probability and severity of the damages for the data subjects. Among these measures, the use of SALT techniques, CAPTCHAs for password coding, backup, anonymization, data segregation, and control of access to data based on the need and permission granted by the USER stands out.

10. General Provisions

10.1. Here you will find some general information, such as the contact of the Data Protection Officer (e-mail: dpo@yinflow.life) from Yinflow.Life and that, if one clause is found to be invalid, the others will automatically remain valid, without the need for further communication.

10.2. Yinflow.Life does not use any type of automated decision that impacts the USER.

10.3. Yinflow.Life reserves the right to change the content of this Privacy Policy at any time, depending on the purpose or need, such as for the adaptation and legal compliance of a provision of law or regulation that has equivalent legal force, and it is up to the USER to verify it every time they access Yinflow.Life.

10.4. If there are updates to this document and which necessarily require a new collection of consent, Yinflow.Life will notify the USER through the contact means provided by the USER.

10.5. In case of any doubt regarding the provisions contained in this Privacy Policy or need to contact the Yinflow.Life Data Protection Officer (DPO), the USER may contact the Owner's Service Channel at the email address dpo@yinflow.life.

10.6. If third-party companies process any data collected by Yinflow.Life, they must respect the conditions stipulated here and the best information security practices.

10.7. If any provision of this Privacy Policy whether considered illegal or illegitimate by the authority of the location where the USER resides, the other conditions will remain in full force and take effect.

10.8. The USER recognizes that any communication made by any electronic form is valid as documentary evidence and is effective and sufficient for the disclosure of any matter to which it refers, the services provided by Yinflow.Life, as well as the conditions of their provision or any other matter addressed therein, subject to the expressly different provisions provided for in this Privacy Policy.

11. Information, Questions, Suggestions and Complaints

11.1. In the case of information, questions, suggestions and complaints regarding matters not related to data, users may contact Yinflow.Life via e-mail falecom@yinflow.life, where emails will be answered during business hours from Monday to Friday within 72 hours.

12. Applicable Law and Jurisdiction

12.1. This document will be governed and interpreted according to Brazilian law, in the Portuguese language, and the registered office of the City of São Paulo will be elected with respect to the data and Application of the LGPD and the jurisdiction of the Capital district to settle any dispute or controversy involving this document, unless specifically provided for personal, territorial or functional competence by applicable law.

12.2. The user is aware that services provided outside Brazilian territory will have their jurisdiction and application of laws, the jurisdiction of the country of purchase or provision of services that will be contracted outside Brazilian jurisdiction.

12.3. Except in cases where otherwise indicated, the foreign company YINFLOW LLC, a partner of YINFLOW LTDA, holds intellectual property rights to all proprietary material posted on Yinflow.Life tools and applications, operated by YINFLOW LTDA and partner health professionals, as it holds all intellectual property rights reserved in accordance with the law.

Cancellation and Refund Policy

Hello! If you've made it this far, you probably have a question or need about canceling, rescheduling, or requesting a refund for one of our services.

We understand that unforeseen events happen, and we're here to help you find what you're looking for.

To make your search as easy as possible, we have developed the Summary table below which demonstrates how we handle each situation:

Situation	Right to Full Refund	Right to Reschedule	It applies to
Cancellation within 7 days of purchase and at least 12 hours before booking			Medical Consultation Therapy Plan
Cancellation after 7 days of purchase			Medical Consultation Therapy Plan
Cancellation of emergency medical appointments			Medical Consultation
No-show or rescheduling/late cancellation (less than 2 hours before booking)		(with a no-show fee)	Medical Consultation Therapy Plan
Non-appearance of the health professional or rescheduling/late cancellation of the same (less than 2 hours before the appointment)		(Free of charge)	Medical Consultation Therapy Plan
Technical failures, natural disasters, acute health problems, death/serious illness in the family			Medical Consultation Therapy Plan
Dissatisfaction with the service provided	Contact support at falecom@yinflow.life and we will treat your case individually.	It will depend on the analysis of the case.	Medical Consultation Therapy Plan

1. Cancellation and Refund Policy

All medical appointments or therapy sessions can be canceled at any time - as long as before the scheduled time - following the rules below:

In case of cancellation up to 7 calendar days from the date of purchase and at least 12 hours in advance after scheduling, it is possible to request a full refund or rescheduling, with the exception of emergency appointments. In this type of service, there is no refund or right to reschedule in case of late cancellation (less than 2 hours before the scheduled time) or no-show.

In case of rescheduling, the same must be done at least 2 hours in advance of the scheduled date. Otherwise, it will be considered a no-show, subject to the terms of item 2.
Consultations that have already been rescheduled at least once cannot be rescheduled again, only canceled following the rules in this section.

In case of cancellation of a doctor's appointment after 7 calendar days from the date of purchase refunds are not allowed, only rescheduling.

In case of rescheduling, the same must be done at least 2 hours in advance of the scheduled date. Otherwise, it will be considered a no-show, subject to the terms of item 2.

To cancel or reschedule an appointment, go to the page Schedules, from the Yinflow.Life App app, locate the appointment and tap the “Reschedule” button. Note that only eligible schedules will have this button available. If you have any questions, please contact our host team by clicking here.

Emergency medical appointments are not eligible for reimbursement or rescheduling.

2. No-Show or Rescheduling/Late Cancellation Policies

For Patients
In the event of a no-show or late rescheduling/cancellation (less than 2 hours in advance) by the patient, the patient will lose the right to a refund. Rescheduling, on the other hand, will only be allowed upon payment of a no-show fee, equivalent to 50% of the amount paid at the consultation.

For Health Professionals
In the event of a no-show or rescheduling/cancellation by the health professional, the patient may choose one of the options below:

Reschedule the appointment at no additional cost;
Cancel the appointment and get a full refund of the amount paid.

3. Rescheduling by the Health Professional

Our healthcare professionals are unable to reschedule appointments or therapy sessions. In this case, they are told to cancel events.

4. Delay Policies

For Patients
If, for any reason, the patient is late for the doctor's appointment or therapy session, the policy to be followed will be:

Delays of up to 15 minutes: The consultation or session may be held, with respect for the remaining time of the consultation or session. There will be no extension of time.
Delays of more than 15 minutes: It will be considered a no-show, and the no-show policies are applied (see item 2).

For Health Professionals
If, for any reason, the health professional is late for the doctor's appointment or therapy session, the policy to be followed will be:

Delays of up to 15 minutes: The consultation or session may be held, with respect for the remaining time of the consultation or session. If necessary, the appointment can be rescheduled at no additional cost to the patient.
Delays of more than 15 minutes: The patient may choose to reschedule the appointment at no additional cost or cancel the appointment with a full refund of the amount paid.

5. Cancellation of a Long-Term Plan

Yinflow.Life's personalized therapy plans offer exclusive benefits, including discounts proportional to the length and frequency of the sessions chosen. These discounts aim to make therapeutic accompaniment more affordable and reward commitment to the plan.

We recommend that you consult the copy of the contract sent to the email used to register the Yinflow.life platform, where all the details about the cancellation conditions and calculation of the fine are described. For additional questions or support, contact our Care Team by email falecom@yinflow.life.

6. Emergencies and Exceptions

We recognize that there are exceptional circumstances that may prevent compliance with these policies. In these situations, the right to a refund in the event of a no-show will be maintained in the event of any of the following exceptions:

Technical Problems: Failures in the telehealth software or connection/equipment problems on the part of the health professional that make it impossible to carry out the consultation.
Natural Disasters: Events that significantly affect local infrastructure, making it impossible to access telehealth.
Acute Health Problems: Emergency situations or sudden worsening of health that prevent attendance at the appointment.
Death or Serious Illness in the Family: Situations that require immediate patient attention outside the consultation.

In case of emergencies and exceptions, send a message to the Care Team by clicking here.

7. Dissatisfaction with the Service Provided

The satisfaction of our patients is a fundamental priority. If for any reason there is dissatisfaction with the service received, we are here to listen to you and find a fair solution. Please send a detailed email to falecom@yinflow.life explaining the situation and the reason for your dissatisfaction. Our team will carefully review your case and determine if there is justification for a refund and/or rescheduling, as well as the conditions under which these could be granted.

Patient Services Agreement

Este Patient Services Contract Term (“Terms”) establishes the conditions for the use of the YINFLOW.LIFE platform, operated by YINFLOW LLC, a company domiciled abroad, registered with the CNPJ 53.391.012/0001-50, and YINFLOW LTDA, a Brazilian company, registered with the CNPJ under number 42.516.954/0001-00 and registered with the Federal Council of Medicine (CFM) under number XXXX hereinafter jointly referred to as “YINFLOW.LIFE HEALTH PROFESSIONALS”, for the contracting of telehealth services of partner health professionals (” DE”) by patients (“PATIENT”).

IT IS ESSENTIAL THAT YOU READ THESE TERMS AND CONDITIONS CAREFULLY. BY SELECTING “I HAVE READ AND AGREE”, YOU ACCEPT ALL OF THE TERMS DESCRIBED HERE. IF YOU DO NOT AGREE, YOU WILL NOT BE ABLE TO USE THE YINFLOW.LIFE PLATFORM OR CONTRACT TELEHEALTH SERVICES FROM HEALTH PROFESSIONALS.

1. From the Premises of This Contract

1.1. YINFLOW.LIFE is a platform whose purpose is to connect you, the patient, with health professionals in order to facilitate the provision of health care services in treatments that may be comprehensive, possibly acting from symptom to cause in health conditions that may include but are not limited to anxiety, burnout, chronic stress, chronic pain; ADHD (Attention Deficit Hyperactivity Disorder) and insomnia. On our platform, you can find a list of health professionals selected based on rigorous criteria and guided by the practices of humanization in health, medicine based on modern and updated evidence. With these health professionals, the patient is able to schedule and carry out appointments or therapy sessions and receive clinical follow-up. In addition, we have a reception team capable of helping patients navigate the platform and obtain advice on the import of medicines and cannabidiol-based products, if prescribed by a physician responsible for the patient, whether associated with the platform or not.

1.2. This contract term for products and services is in line with our Terms of Use (https://yinflow.life/#termos-de-uso), our Privacy Policy (https://yinflow.life/#politica-de-privacidade) and Code of Ethics (https://.yinflow.life/codigo-de-etica), and was prepared in accordance with Federal Law No. 12,965, of April 23, 2014 (Internet Civil Framework), and with Federal Law No. 13,709, of August 14, 2018 (Personal Data Protection Act). YINFLOW LTDA, a participant in YINFLOW.LIFE, is the company that holds and processes your data, and is therefore the party responsible for the privacy of these data and is committed, together with the other YINFLOW.LIFE participants, to the permanent maintenance of the protection of the fundamental right to privacy and appropriate use of the data preserved in its technological environment.

1.3. YINFLOW.LIFE guarantees that it is committed to the fairness of our services and the protection of your data. YINFLOW LTDA has technology for processing, maintaining and storing health data, in accordance with Federal Law No. 12,965 of April 23, 2014 (Civil Framework of the Internet), with Federal Law No. 13,709, of August 14, 2018, LGPD (General Personal Data Protection Law), good practices and resolutions established by the health councils covered by YINFLOW.LIFE. For further clarification on how we use and process your data, we strongly recommend that you take a few minutes to read our Terms of Use, Privacy Policy and Code of Ethics mentioned above.

1.4. YINFLOW.LIFE services, provided exclusively via the internet, include:

Combined office and administrative support services;
Intermediation and brokerage activities for services and businesses in general, except real estate;
Development and licensing of non-customizable computer programs; Preparation of documents and specialized administrative support services not specified above;
Teleservice activities;
Development of custom computer programs; Development and licensing of customizable computer programs;
Data processing, application service providers and Internet hosting services;
Internet portals, content providers and other information services;
Professional and management development training.

1.5. The intermediation of services, mentioned in item 1.5.2, now contracted, will include the use of digital information, communication and data processing technology aimed at performing the following final services by health professionals, in isolation or in combination, according to the needs of the patients treated by the CONTRACTED PARTY:

Medical Consultations (Regular or Emergency).
Occupational Therapy Sessions.
Psychotherapy sessions.

Therefore, the medical service itself, remote or face-to-face, is an exclusive provision of the health professional intermediated by the YINFLOW.LIFE platform. Thus, the issuance of invoices relating to medical services will be carried out by the CNPJ of the health professional responsible for the care.

1.6 The services may be paid by payment methods such as: credit card, Pix and bank slip, and will be processed by a payment processing company contracted by the same and duly able to provide a secure environment for the processing of sensitive financial data, such as credit card number, expiration date and security code, which YINFLOW.LIFE does not access and does not store.

1.7. In case of questions, suggestions and complaints, users may contact YINFLOW.LIFE at the e-mail falecom@yinflow.life, where the emails will be answered as soon as possible.

2. Of the General Provisions

2.1. The fundamental rights provided for in Brazilian law for care using digital technologies will be observed and respected with due zeal by all those involved in the provision of services: employees, suppliers, health professionals, and others.

2.2.1 The fundamental rights mentioned above include the right to:

Compliance with the usual regulatory and ethical standards of face-to-face service.
Autonomy of the health professional;
Free and informed consent of the patient;
Refuse telehealth care, considering that
Face-to-face medical consultation remains the gold standard, a reference in patient care, with the guarantee of face-to-face care whenever requested. In this case, the patient should not hire YINFLOW.LIFE and should seek face-to-face medical care, since telemedicine does not replace face-to-face care.
Dignity and appreciation of the health professional;
Safe and quality patient care;
Data confidentiality;
Promoting the universalization of Brazilians' access to health actions and services;
Strict observance of the legal attributions of each profession;
Legal liability of the data controller in accordance with the General Data Protection Act (LGPD).

2.2 CONTRACTORS “expressly consent” to the receipt of documents, related to their own health, produced during service on our platform. These documents may include:

Medical reports.
Electronic prescriptions
Attestations
Teleservice activities;
Exam requests
Reports and others.

They will be sent by YINFLOW LTDA to the email address provided when you registered at the time of booking or merely registering with one of the technologies added to YINFLOW.LIFE. Access to the e-mail box provided upon registration must be for the private and exclusive use of the patient or their legal guardian, due to the potentially sensitive nature of the data that may be sent.

2.3. The documents mentioned in item 2.2 will contain the following data:

Identification of the health professional:

Compliance with the usual regulatory and ethical standards of face-to-face service.
Full name.
Registration with the regional professional council
Address
Specialist Qualification Record (RQE), in case of connection with a specialty or area of expertise;
Professional's digital signature.

Patient identification:

Full name
Date and time;

3. Our Services

In addition to being a right of all Brazilian consumers, it is our duty, according to our code of ethics, to provide all information on all our products and services, which will be described in detail below, except for their values, which may vary and must be consulted at the time of hiring on the respective service page.

3.1. Medical Consultation Service

An online consultation with an experienced doctor that will include mental health and/or chronic pain, generously lasting up to 50 minutes.

Key attributes:

Online in a secure environment appropriate to the LGPD.
Duration of up to 50 minutes.
Choose from selected professionals oriented to humanization.

Not included:

Return enquiry.
In-person consultation.

3.2. Emergency Medical Consultation Service

An online consultation for urgent mental health and chronic pain situations, with appointments within 48 hours, depending on availability. Ideal for patients who need assistance as soon as possible and do not want to choose the professional.

Key attributes:

Online in a secure environment appropriate to the LGPD.
Duration of up to 50 minutes.
Assistance with the doctor on duty, with appointments within 48 hours.

Not included:

Professional choice.

3.3. Subscription Psychotherapy Service

Online psychotherapy service that may involve the use of the Cognitive Behavioral Therapy approach, depending on the therapist's discretion. Different monthly subscription plans are available to better meet the health professional's recommendation and patient conditions.

Key attributes:

Subscription plans with 1 biweekly session, 1 session per week or 2 sessions per week, with the possibility of changing therapy service modalities within the same plan.
Cancellation with full refund within 7 days of purchase starting before the second session, according to the Cancellation and Refund Policy.
Optional use of exclusive therapeutic tools.

Not included:

Cumulative factor for non-use: If the subscriber is unable to attend a session within the month, it will not be carried over to the next one. However, they may reschedule sessions at any time, as long as they are within the corresponding month, in accordance with the current Refund and Cancellation Policy, available at https://yinflow.life/#politica-de-cancelamento-e-reembolso.

3.4. Subscription Occupational Therapy Service

Online occupational therapy services that may involve the use of exclusive approaches for the preparation of a life plan and routine, depending on the therapist's discretion. Different monthly subscription plans are available to better meet the recommendation of the health professional and the patient's conditions.

Key attributes:

Subscription plans with 1 biweekly session, 1 session per week or 2 sessions per week, with the possibility of changing therapy service modalities within the same plan.
Cancellation with full refund within 7 days of purchase starting before the second session, according to the Cancellation and Refund Policy.
Optional use of exclusive therapeutic tools.

Not included:

Cumulative factor for non-use: If the subscriber is unable to attend a session within the month, it will not be carried over to the next one. However, they may reschedule sessions at any time, as long as they are within the corresponding month, in accordance with the current Refund and Cancellation Policy, available at https://yinflow.life/#politica-de-cancelamento-e-reembolso.

3.5 Cannabis Product Import Concierge Service

A specialized assistance service for importing cannabis-based products, according to a medical prescription, aimed at importing them in a more easy, regular and cost-effective manner with regard to the price of the prescribed product and shipping.

Key attributes:

Specialized assistance in importing cannabis-based products, if prescribed, via chat.
Service provided by professionals oriented to reception and humanized treatment.
Assistance only for patients with a doctor's prescription.

4. Cancellation and Refund Policy

4.1. Cancellations and other events that generate cancellations, such as reschedules, no-shows and other adverse events that may generate refundable situations, will be treated in accordance with our Cancellation and Refund Policy available at: https://yinflow.life/#politica-de-cancelamento-e-reembolso.

5. Term

The term of this contract will be effective from the date of signature and for an indefinite period. If there is no interest in continuing to provide the service, it must be communicated via email to the address falecom@yinflow.life, a distraction request at least 30 (thirty) days in advance.

6. From the Forum

The parties choose the jurisdiction of the São Paulo Capital Circumscription to resolve any doubts arising from this contract, expressly renouncing any other, however privileged.

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Code of Ethics Yinflow.Life

This document aims to provide transparency regarding procedures, links, services, partnerships, financial relationships and everything that involves the Yinflow.Life brand.

Read our guidelines

1. About partner doctors, psychologists, occupational therapists, and specialists

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2. About conflicts of interest

3. About Yinflow.Life online therapies

4. About Yinflow.Life post-consultation support

Ask all your questions

Didn't find what you were looking for?

Terms of Use

1. INTRODUCTION

2. Conditions for Using and Accessing Our Services

3. Preliminary Clarifications

4. If You Are a Patient (Non-Health Professional User Using Our Platform)

5. User Comments and Testimonials

6. Exclusion of Warranties and Liability

7. Data Protection

8. Procedure in the Case of Illegal Activities

9. LINKS

10. MODIFICATIONS

11. DISCLAIMER

12. APPLICABLE LAW

13. BRACKET

Privacy Policy

1. INTRODUCTION

2. DATA COLLECTION AND USE

3. Data Sharing

4. Anonymized Data

5. Personal Data Processing Time

6. Cookie Policy

7. How We Use Cookies

8. How to Get a Copy of My Data

9. How to Delete My Data

10. General Provisions

11. Information, Questions, Suggestions and Complaints

12. Applicable Law and Jurisdiction

Cancellation and Refund Policy

1. Cancellation and Refund Policy

2. No-Show or Rescheduling/Late Cancellation Policies

3. Rescheduling by the Health Professional

4. Delay Policies

5. Cancellation of a Long-Term Plan

6. Emergencies and Exceptions

7. Dissatisfaction with the Service Provided

Patient Services Agreement

1. From the Premises of This Contract

2. Of the General Provisions

3. Our Services

3.1. Medical Consultation Service

3.2. Emergency Medical Consultation Service

3.3. Subscription Psychotherapy Service

3.4. Subscription Occupational Therapy Service

3.5 Cannabis Product Import Concierge Service

4. Cancellation and Refund Policy

5. Term

6. From the Forum

Hello! This site is only for
over 18 years old.

Hello! This site is only for
over 18 years old.